Meet “Hope”

Who is Hope?

Hope is a bilingual chat bot designed to provide coping mechanisms for depression and anxiety. Hope is an opportunity to talk to someone that will not judge or shame you! Connect with real opportunities for help. Learn skills to help improve daily quality of life.

Catholic Charities Dallas is proud to offer this new opportunity to learn healthy coping skills for anxiety and depression.

How to Get Started

The Hope project offers support to you

Get support on your schedule

Message Hope 24 hours per day, 7 days per week. With three convenient ways to reach out, Hope is only a message away.

  • Click the messenger icon in the lower right corner to begin
  • Get started by texting “hello” to 469-949-1179
  • Chat via Facebook messenger

The Rising Need

Why do I need Hope?

COVID-19 has affected us all in ways we are still unpacking. Yet, sadly even before COVID-19, some of us were struggling. Many were struggling in silence. Can you relate to any of these questions? Are you looking for resources to improve your daily life but are not sure where to begin?

  • Do you find yourself in a depressed mood most of the day, nearly every day?
  • Do you worry about a variety of things and find it difficult to stop?
  • Do you find yourself feeling more and more irritated by people you interact with often?
  • Do you have difficulty falling or staying asleep?

If you answered yes to any of these questions, you are not alone.

Hope may provide ways you can learn to cope with the difficulties of life. Start chatting today.

16.2 million adults in the US have had at least one major depressive episode in a given year.

40 million adults in the US suffer from anxiety disorders, and less than half receive treatment.

Frequently Asked Questions

What can I expect?

Say hello!

Hope will ask you some questions about language and what you need help with. Once you answer these questions, Hope will listen to what you are saying.
Sometimes, when the conversation has paused, Hope will prompt you to chat with her again and make sure you’re OK.

This Hope number can be used by anyone 13+ residing in these nine counties:

Dallas
Collin
Grayson
Fannin
Navarro
Rockwall
Ellis
Hunt
Kaufman

No! Hope is for everyone and anyone who wishes to grow in coping skills.

Hope is a chat bot and is not equipped to respond to crisis, emergency, or urgent mental health or medical situations. Crisis situations may require urgent, in-person assessment and treatment that is not possible via Hope or through telehealth counseling. If at any point you believe you are having a psychiatric or medical emergency, you must call 911 or seek care at an emergency clinic or hospital emergency department. This is for your safety. Additionally, you may call the National Suicide Prevention Lifeline 24 hours a day/7 days a week to speak with a live person in English, or Spanish: 800-273-8255. 24-hour help is also available through the Crisis Text Line. Text 741741, free 24/7.

Catholic Charities Dallas does not have access to any personal information you share with Hope but has access to limited aggregate statistics (information that is not connected to you or any user’s personal, identifiable information) regarding utilization rates, population needs (dealing with loneliness or stress), and survey results regarding user experience with Hope. For more information regarding how X2AI, Inc. uses your information, please review the X2AI privacy policy, here. For other terms of use of Hope, please review X2AI’s Terms of Use, here.

If you are using Hope through Facebook Messenger, your data is subject to the Facebook privacy policy. Facebook can see that you are chatting with Hope system, and they can see the content of the conversations. For more information, please review X2AI’s security policy, here.

Catholic Charities Dallas is not a healthcare provider and Hope does not provide mental health treatment or advice. Hope is designed, powered and hosted by X2AI, Inc. It is artificial intelligence software that provides emotional support and coaching. Hope is intended to complement traditional treatment methods, and should not be used as a substitute for medical advice or mental health therapy provided by a licensed professional.

Disclosure:
Catholic Charities Dallas contracts with X2AI, Inc. for the ability to offer the Hope mental health chat bot to individuals in our community, at no cost to you. Catholic Charities Dallas has a financial relationship with X2AI, but does not have oversight of, control over, or responsibility for the Hope chat bot technology. Catholic Charities Dallas makes no representation and assumes no responsibility for the accuracy of the information provided by Hope.