Refugee Services

Catholic Charities Dallas Refugee Services has a long history of welcoming the stranger. Refugees are men, women, and children ­feeing war, conflict, and persecution and seeking safety in another country. We work alongside and support clients throughout their journey and provide newly arrived individuals and families with services and opportunities to reach their full potential here in the United States.

Need Assistance?

Do you need assistance from the Refugee Services department? Please contact us at 214-553-9909 or email us at


A refugee is someone who is unable or unwilling to return to their country of origin due to a well-founded fear of being persecuted for reasons of race, religion, nationality, membership of a particular social group, or political opinion.


An asylee is a person who travels to the United States on their own, meets the same definition of a refugee, and has been approved and granted asylum status.

Iraqi & Afghan Special Immigrant Visa Holders

For their service to the U.S. government in Iraq and Afghanistan, certain Iraqis and Afghans are granted Special Immigrant (SIV) status overseas by the U.S. Department of State and are admitted to the U.S. by the Department of Homeland Security.

Cuban and Haitian Entrants

Certain nationals of Cuba or Haiti who have permission to reside in the U.S. based on humanitarian considerations or who are under special US laws.

Victims of Human Trafficking 

Individuals who have been victims of severe forms of trafficking, including sex trafficking and labor trafficking.


Individuals fathered by a U.S. citizen and born in Vietnam after January 1, 1962, and before January 1, 1976, are known as Amerasians and may be admitted to the U.S. as immigrants. Spouses, children, and parents or guardians may accompany the Amerasian.

Ukrainian Humanitarian Parolees  

Certain Ukrainian individuals, or non-Ukrainian individuals, who last habitually resided in Ukraine who have been or will be granted humanitarian parole by the U.S. Department of Homeland Security in response to Russia’s war on Ukraine. Ukrainian humanitarian parolees paroled into the U.S. between February 24, 2022, and September 30, 2023.

Afghan Humanitarian Parolees

Certain Afghan nationals who have been granted humanitarian parole by the U.S. Department of Homeland Security in response to the 2021 evacuation of Afghanistan.

Our Services

Resettlement Services

Our reception and placement services welcome newly arrived refugees, asylees, and special immigrant visa holders to the United States through initial airport receptions, providing welcoming housing, and assisting our newly arrived families with all they need to succeed here in the United States.

Match Grant Program

An early self-sufficiency program focused on employment providing cash assistance, intensive case management, and employment services to help clients immediately find and maintain employment. The goal of the program is to assist clients to become economically self-sufficient within 240 days.

Refugee Cash Assistance (RCA)

From the client’s date of eligibility, program participants may receive up to 12 months of RCA to help meet their most basic needs, such as food, shelter, and transportation. RCA is linked to programming that provides family self-sufficiency planning and employment services to help clients assess their needs, plan how to meet these needs, and immediately find and maintain employment.

Refugee Medical Assistance (RMA)

From the client’s date of eligibility, program participants may receive up to 12 months of RMA to cover their medical needs. RMA provides the same health insurance coverage as Medicaid.

Employment Services

A program based on assisting clients gain economic independence through employment, vocational training, skills recertification and development as well as maintaining employment, preferably within their first year here in the United States however may be available for up to 5 years from the date of eligibility.

Education Services

Education services and English language instruction is provided to clients in person as well as virtually with the aim of assisting clients to reach economic independence here in the United States and may be available for up to 5 years from the date of eligibility.

Case Management Services

Case management services are offered to clients to address a broad range of needs beyond employment and English language instruction in order for individuals to successfully integrate into their communities. Case Management Services address barriers and provide health services, emergency services, cultural adjustment, and orientation as well as assistance with federal and state benefits. Case Management Services may be available for up to 5 years from the date of eligibility.

Program Eligibility

Refugee Services programming is available to Office of Refugee Resettlement (ORR) eligible populations and may be available for up to five years from date of eligibility.

For more information on Unaccompanied Refugee Minor programming, please see Children’s Services.

Meet the Lual Family

When war and conflict threatened their safety, the Lual family was forced to flee their home in South Sudan. The family of seven fled to Egypt, where they struggled to make a living and faced further persecution. After many months, they finally received notice they would be resettled in Dallas, Texas. In January 2022 the family arrived and Catholic Charities Dallas staff was ready to welcome them. Our resettlement team was ready and waiting to offer them a furnished apartment, along with a culturally appropriate meal, transportation to medical appointments, and other essential services. After attending job readiness classes and meeting with their job counselors, Anguen and Abuk were hired by Walmart, where they are earning a living wage and supporting their family. We are so proud of the achievements this family has made and are so grateful to have been able to work alongside them during their journey to self-sufficiency!

Join Us!

At Catholic Charities Dallas, we welcome the stranger and strive to serve each individual with compassion, integrity, and respect. Some of the best ways to partner with us is to join us by volunteering with Refugee Services! Head over to the Get Involved Page to volunteer or email us at Another great way to continue supporting our families is by donating regularly needed items, which can be found on our in-kind donation page, or by making a financial gift through our Make a Gift page. Thank you so much for joining us in welcoming and supporting newly arrived refugees, asylees, and special immigrant visa-holders!


Contact Rachel Roberts-Pickett, Director of Refugee Services, at